Thank you for visiting NomadNivas. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or book services through nomadnivas.com (the "Website") and when you participate in our adventure camps, trekking, and related activities (together, the "Services"). By using the Website or our Services you agree to the terms described in this policy.
1. Information We Collect
We collect information to provide and improve our Services, process bookings, ensure safety during activities, and communicate with you. The information we collect includes:
a. Personal Information you give us
- Identity information: name, date of birth, gender (if volunteered).
- Contact information: email address, postal address, phone number.
- Booking details: trip selection, travel dates, number of participants, special requests, emergency contact details, medical or fitness information relevant for participation (e.g., allergies, existing conditions).
- Payment and billing: card/transaction details (processed by our payment partner), billing address, tax/ID details where required for invoicing.
b. Technical and Usage Information
- Device & browser information: IP address, browser type and version, device type, operating system.
- Usage data: pages visited, time spent on pages, referring/exit pages, search queries and clickstream data.
- Cookies and similar technologies: to store preferences, session information and analytics identifiers.
c. Third-Party and Public Sources
We may receive information about you from third-party services you connect (e.g., social login providers) or from publicly available sources when permitted.
2. How We Collect Information
- Directly from you when you register, book, subscribe to newsletters, contact us, fill forms, sign waivers, or submit information while attending activities.
- Automatically through cookies, web server logs, analytics tools, and other tracking technologies.
- From third parties such as payment processors, travel partners, social networks, and public records where allowed.
3. How We Use Your Information
We use information for the following purposes:
- To provide and manage bookings and Services, including confirmation emails, invoices and trip coordination.
- Payment processing and fraud prevention (via third-party payment processors).
- Safety and emergency management — to keep you safe during camps and treks (medical, emergency contact, fitness data may be used by our staff or medical professionals).
- Customer support and communication — respond to inquiries, send updates, changes or important notices about your booking.
- Marketing and promotions — with your consent, to send offers, newsletters, and updates. You can opt out at any time.
- Analytics and improvement — to analyze site usage, improve our Website and Services, test new features, and measure campaign performance.
- Legal and compliance — to comply with legal obligations, enforce terms, or protect the rights, safety, and property of our company, customers, or others.
4. Legal Basis for Processing (if applicable)
Where applicable (for users subject to GDPR or similar laws), we process personal data on the following bases: performance of a contract (booking and delivering Services), consent (marketing communications, some cookies), legal obligations (tax, safety reporting), and legitimate interests (fraud prevention, analytics, improving Services). If you are in a jurisdiction with specific legal requirements, please contact us for details.
5. Sharing & Disclosure
We do not sell your personal information. We may share information with:
- Service providers who perform functions for us, such as payment processors, email service providers, booking and reservation platforms, analytics providers, and cloud hosting providers.
- Travel partners, guides and local operators necessary to operate your trip and ensure safety.
- Medical or emergency services when necessary for your safety or as required by law.
- Legal and regulatory authorities when required by law or to respond to legal processes.
- Business transfers — in connection with a merger, acquisition, or sale of assets, where personal data may be part of transferred assets (we will require the buyer to respect this policy).
All third parties are contractually required to protect your data and only use it for permitted purposes.